Effective Date: July 1, 2024

At Grahame Chaseling Maker, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use and store your information when you visit https://grahamechaseling.com.au (the “Site”) or interact with us.

By using this Site, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information when you:

Visit our website

Submit an enquiry

Purchase a product

Subscribe to communications

This information may include:

Name

Email address

Phone number

Billing and shipping address

Purchase details

How We Use Your Information

We use your information to:

Process and fulfil orders

Communicate with you regarding enquiries or purchases

Provide customer support

Improve our website and services

Send marketing communications (where you have opted in)

Website Analytics

This website collects data to help us understand how visitors use the site. This may include:

Browser, network and device information

Pages visited and time spent on site

IP address

Interactions such as clicks, scrolling and searches

This information is collected via our website provider, Squarespace, and is used in a de-identified form to improve performance and user experience.

Cookies

We use cookies and similar technologies to enhance your browsing experience.

These include:

Essential cookies required for the website to function properly

Analytics cookies to understand site usage (used only with your consent)

You can manage or disable cookies through your browser settings.

Orders & Transactions

When you make a purchase, we collect the information necessary to process your order, including payment and delivery details.

Payments are processed securely via third-party providers. We do not store your full payment details.

Enquiries & Forms

When you submit a form on our website, we collect the information you provide so we can respond to your enquiry.

This data is securely stored through Squarespace.

Marketing Communications

If you choose to receive updates, we may send occasional emails about new products, works or updates.

You can unsubscribe at any time using the link provided in the email.

Third-Party Services

We may share your information with trusted third parties who assist in operating our business, including:

Squarespace (website hosting and eCommerce)

Payment processors (for secure transactions)

Email service providers

These providers only use your information to perform services on our behalf.

Fonts & External Services

This website uses services such as Google Fonts and Adobe Fonts to display content correctly. These providers may collect limited technical data such as your IP address and browser details.

Your Privacy Rights (Australia)

We handle your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

You have the right to:

Request access to the personal information we hold about you

Request corrections to your information

Make a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no method of transmission over the internet is completely secure.

Contact

For any questions, requests or concerns regarding this Privacy Policy, please contact:

Grahame Chaseling Maker
info@grahamechaseling.com.au

6 Hawke Drive
Woolgoolga NSW 2456
Australia